Improving Care & Support Service Delivery with OSKA – BPHA Case Study

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Changing the way bpha deliver care and support services wasn’t going to be easy, we know that to survive in today’s lean housing sector we need to maximise the time staff spend with clients and give them the ability to manage their own diaries, while minimising the bureaucratic burden and still getting accurate up-to-the-minute management reports. In addition bpha wanted to grow the care and support business and recognised that a specialist care and support system would be needed.

As part of a wider procurement exercise for a replacement Housing Management System bpha chose Octavia’s Care and Support solution OSKA which includes digital forms for iPad. OSKA was an important factor in Orchard winning the bid as it
Integrates fully with Orchard Housing software and forms part of the newly procured IT business software suite.

All client contact data is in one place now, OSKA provides a single care and support system which gives transparency and simplifies the entire process as no other files or systems are needed. We also have the tools to record data that will evidence the quality of service and delivery against contract, both key requirements when bidding for new contracts.

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